1. Contract of Hire
1.1 All bookings are subject to these terms and conditions, which are deemed to have been accepted in full by all persons in the party (“you”) wishing to stay at the Villa on the payment of the related deposit.
1.2 Bookings are not permitted and will not be accepted from any person(s) under the age of 18 years at the time of booking.
1.3 By paying the deposit you represent and warrant to us that you are over the age of 18 years.
1.4 We reserve the right, at our complete discretion, to refuse to accept any booking for any reason and without any obligation to disclose any such reason to you.
2. Deposit
2.1 A deposit of 50% of the rental cost is required to secure your booking.
2.2 All payments must be made to the account specified in the relevant email from us.
2.3 If your booking is made eight (8) weeks or less before the arrival date, it must be accompanied by full payment of the rental value together with a damage deposit of £500 refundable subject to any deductions made according to these Terms and Conditions.
3. Final Payment
3.1 Where a deposit has been paid in accordance with clause 2.1, the balance must be paid no later than eight (8) weeks prior to the arrival date.
3.2 Final payment will include a damage deposit of £500 refundable subject to any deductions made according to these Terms and Conditions.
4. Cancellation Policy
4.1 In the event of cancellations made:
a) more than twelve (12) weeks prior to arrival date 25% of the total payment is forfeited;
b) between twelve (12) and six (6) weeks prior to arrival date 50% of the total payment is forfeited; or
c) less than six (6) weeks prior to arrival date 100% of the total payment is forfeited.
5. Alterations and Cancellations by Us
5.1 In the unlikely event that the Villa becomes unavailable due to circumstances beyond our control we will offer a full refund of monies paid at that time. Any such refund is restricted to the villa hire costs (including damage deposit) and we are not liable for any cancellation or administration charges for your party’s travel arrangements or other costs or expenses.
6. Price includes
6.1 The Villa rental includes, for each member of the party, bed linen and towels (one bath towel, one hand towel, one pool towel), a welcome pack on arrival, an end of stay clean, water, electricity, one gas cylinder for the BBQ and maintenance of the swimming pool.
6.2 Any perceived defects or deficiencies must be reported to the Villa’s manager within 24 hours of your arrival.
6.3 Any subsequent issues or concerns must be reported to the Villa’s manager immediately. The contact details for the manager are set out in the Villa’s information manual.
7. Villa
7.1 No items including towels, parasols or any other items may be removed from the Villa, under any circumstance, at any time.
8. Swimming Pool
8.1 Use of the swimming pool is at your own risk. NO DIVING IS PERMITTED AND CHILDREN MUST BE SUPERVISED AT ALL TIMES.
8.2 The pool is not heated and is cleaned once each week by a pool cleaning company who have their own access to the pool area.
9. Occupancy
9.1 You must let us know the total number of guests who will occupy the Villa during your proposed stay, at the time of booking.
9.2 The maximum number of guests permitted in a party is eight (8) plus one infant sleeping in a travel cot. Under no circumstances may more than this maximum number of guests or if less, the number specified in the booking form, occupy the Villa without our prior written consent.
9.3 The Villa may not be re-let or sublet to any other group/party or individual without our prior written consent.
9.4 If you breach this section 9, we reserve the right to charge a maximum occupancy charge of 15% of the total Villa rental cost per person, per night for each person above the maximum number permitted or on the booking form and/or refuse admittance to the Villa for one or more of you and your guests for the remainder of your stay.
9.5 No pets or other animals are allowed in the Villa at any time.
9.6 Smoking is not permitted in the Villa at any time.
10. Arrival/Departure
10.1 The Villa is let for holiday purposes only and must be vacated at the agreed date and time.
10.2 The Villa will be available for occupation from 4.30pm on the day of arrival and must be vacated by 10.00 am on the day of departure.
10.3 Clients are required to leave the Villa including the outdoor areas and barbeque, clean and tidy with all waste removed.
11. Damage
11.1 This Villa is privately owned and is our home; accordingly, we expect all our guests to enjoy the facilities and treat the property with the same respect they would their own home.
11.2 The Villa will be inspected at the end of your stay and at our sole discretion, you may be charged an additional sum for any extra cleaning that is required.
11.3 Except in the case of normal wear and tear, you will be responsible for making good any damage to the Villa or its contents, or to external area including the swimming pool, and indemnify us in full for any associates costs, losses, and expenses that we may incur.
11.4 Please always supervise your children, especially on the balcony and around the pool.
11.5 The electric shutters, electric awning and parasols are expensive and should be always used responsibly and by adults only. Under no circumstances should anyone try and open any shutter or the awning other than as directed in the Villa instruction manual.
11.6 It is not uncommon to experience a welcoming warm breeze but sometimes the wind can be strong enough to lift parasols and cushions etc. Whilst staying at the Villa it is your responsibility to secure all parasols and close the electric awning before you retire in the evening and during the day if there is a strong wind.
11.7 Under no circumstances are you to move furniture from one room to another or to move furniture from inside the Villa to outside or visa versa.
11.8 Due to the high risk of wildfires during most of the year, the laws in Portugal regarding lighting external fires are particularly restrictive and actively implemented by all their law enforcement agencies. Under no circumstances may you light fireworks, Chinese lanterns, disposable barbeques, or other naked flames.
11.9 You agree to only use the Wi-Fi provided in a reasonable manner and for lawful purposes.
12. Electric vehicles
12.1 Under no circumstances, at any time, may anyone use the Villa’s electricity supply for the purpose of charging any electric motor vehicle, bicycle or other.
13. Our liability
13.1 We are not responsible for any personal injury, illness, death, loss or damage of whatever nature suffered by you or by any member of your party or your guests during the rental period or thereafter, including without limitation, injury or harm while using the swimming pool.
13.2 We are not responsible for any mechanical breakdown of any appliance in the Villa and cannot guarantee the correct functioning of the internet connection, TV or any other equipment in the Villa.
14. Keys and security
14.1 Keys will be made available to you on arrival and all keys must be returned at the end of your stay as directed in the Villa’s operation manual.
14.2 £25 will be charged and deducted from your deposit for each missing key at the end of your stay.
14.3 All doors must be locked, and shutters should be down when the Villa is left vacant at any time during your stay.
15. Building work
15,1 In the event of building works taking place by local authorities, private developers, or neighbours, during your stay, please note we are unable to stop such work taking place and are unable to control the level of associated noise and disruption.
15.2 Accordingly, we accept no liability for any distress caused or any loss of enjoyment to you.
16. Force Majeure
16.1 We accept no liability where the performance or prompt performance of our contractual obligations is prevented or affected by any event which we or the supplier of any service to the villa could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, closure of airports, water shortages, power failure, government action or other events outside our control.
17. Insurance
17.1 The Villa rental cost does not include insurance cover for you or your belongings.
17.2 We strongly recommend that you take out cancellation insurance, personal accident and medical insurance at the time of booking.
18. Rights of Access
18.1 We, our representatives and any subcontractors have the right of access to the Villa at any time for the purpose of inspection of the Villa and to carry out any essential or routine repair or maintenance work including pool and window cleaning.
19. Governing law
These Terms and Conditions are governed by the laws of England & Wales.
